JOB OPENINGS

*Openings can change daily as new opportunities are presented and training classes fill.

Sign Up Today! Work from Home – Inbound, Billing Customer Service Calls – Cable and Internet Company- Pay $9- $14/ hour

Cable and Internet Company Billing Opportunity Overview

This Cable and Internet Company is one of the nation’s largest video, high-speed Internet and phone providers to residential customers. They deliver the best in TV, Internet, voice, mobile, and home management, all working together to give customers instant access to the things that matter most – anywhere, anytime.

What’s Needed to Provide Customer Support for this Client

– Assisting callers with billing inquiries
– Determining offerings customers are missing
– Making upgrade and add-on service recommendations
– Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
– Coding sales accurately and completely for installers
Training provided.

LIMITED TIME! SPORTING GOODS RETAILER PROGRAM – CUSTOMER SALES AND CUSTOMER SERVICE PAY $9- $14/ HR.

The largest sporting goods retailer provides athletes and outdoor enthusiasts with the gear and apparel they need to achieve their personal best.

WHAT TO EXPECT:
What’s required to Provide Support for this Client
– Respond to “Where is my order” calls
– Assisting loyalty customers with points, discounts and more
– Troubleshoot order related issues
– Providing a quick and thorough understanding of customer priorities and identify key improvement areas
– Assisting customers with product questions
– Placing new orders/volume orders
– Handling existing orders: returns/replacements
Training provided.

Limited Time! Retail Electric Provider – Inbound Collection and Sales- Pay $9- $14/ hour

Do you want to invest in yourself and work from home? This client is a market-leading retail electric provider, powering the lives of more Texans than any other retailer. Leverage your exceptional customer service and sales skills to review service plans, explain energy efficient options and assist customers in choosing the options that best meet their needs.

WHAT TO EXPECT:
What to Expect While Providing Customer Service for this program
– Review, analyze and respond to customer billing inquiries
– Upsell eligible customers home warranty solutions
– Resolve customer issues or questions
– Process payment deferrals and installment plans
– Attempt to retain customers who may be moving, unhappy with the plan or current rate
– Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
– Accurately enroll the customer in the correct plan
– Strive to resolve the customer issues on the first call
– Demonstrate knowledge of processes and policies
– Build trust and rapport through clear, respectful interaction
– Always strive to ensure that overall customer satisfaction remains high, while resolving issues
– Ensure no Public Utilities Commission Complaints are filed
– Ensuring that no customer has a Lights Turned Out In Error (LOIE) situation

Live Now! Work from Home – Seasonal Inbound Sales and Customer Service – Leading Home Improvement Supplier- Pay $9- $14/ hour

Seasonal Inbound Sales and Customer Service for Leading Home Improvement Supplier
Do you want to do meaningful work and be your own boss? Now’s the time! Leverage your customer service expertise and assist a Leading Home Improvement Supplier’s customers from the comfort of your own home in Warren!
WHAT TO EXPECT:
What’s Needed to Provide Customer Support for this Client
• Assisting customers with product questions
• Placing new orders
• Handling existing orders, returns and replacements
• Providing store-specific support
• Contacting vendors for shipping information

Sign-Up Now! Leading Roadside Assistance Company – Customer Service Support- Pay $9- $14/ hour

Client Overview
This leading roadside assistance company offers customers roadside assistance benefits as part of their automotive insurance policy or their new vehicle owner’s package. Leverage your customer service skills by assisting customers with their roadside emergency needs.
WHAT TO EXPECT:
24/7 service of inbound calls for roadside assistance, and other service requests, with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident

Seasonal! Intuit TurboTax Inbound Customer Service & Software Tech Support- Pay $9- $14

Do you want to do meaningful work from home and be your own boss? Now’s the time! Leverage your customer service expertise and provide Customer and Product support for Intuit QuickBooks Software users! No tax experience required!
Intuit QuickBooks Customer Support Program Opportunity Overview
Intuit Inc. is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.
QuickBooks is an accounting software package developed and marked by Intuit. QuickBooks products are geared mainly toward the self-employed, small and medium-sized businesses and offer PC based accounting applications as well as cloud-based versions that allows the user to accept business payments, manage and pay bills, and perform payroll functions.

Limited Time! Intuit QuickBooks Inbound Customer & Product Support- Pay $9- $14

Do you want to do meaningful work from home and be your own boss? Now’s the time! Leverage your customer service expertise and provide Customer Service and Software Tech Support for Intuit TurboTax Software users! No tax experience required!
Intuit TurboTax Customer Support Program Opportunity Overview
Intuit Inc. is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.
TurboTax is a tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to guide users through their tax returns step-by-step.

Available Now! Global Media and Entertainment Company – Inbound Customer Service Calls- Pay $9- $14/ hour

This Global Media and Entertainment Company is one of the world’s leading providers of family travel and leisure experiences, giving guests each year the chance to spend time with their families and friends, making memories that last a lifetime.
WHAT TO EXPECT:
What to Expect While Providing Customer Service for this program
– Taking reservations and general question calls from Global Media and Entertainment Company guests or cast members needing assistance with dining packages.
– Providing high-level customer service to existing and new guests.
– Matching guests wish with relevant products and services

Customer Service for Well-Known Global Cruise Brand- Pay $9- $14/ hour

This well-known global cruise brand offers customers relaxing pursuits and enriching activities when stepping aboard their world-class ships. Leverage your customer service skills by assisting customers with their vacation needs.
WHAT TO EXPECT:
• Inbound customer service calls from guests and travel agents
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

Customer Service for Home Warranty Repair and Maintenance Service Provider- Pay $9- $14/ hour

This company has provided a variety of home warranty, repair and maintenance services nationwide for more than 40 years. They take pride in providing superior customer service by providing straightforward solutions that make home repairs easier.
WHAT TO EXPECT:
– Respond to general inquiries.
– Describe the services, plans, and requirements.
– Process change of address requests.
– Accept and process requests for information materials.
– Research and resolving customer complaints. Performing callbacks as a customer resolution
– Responding to billing clarification as well as claim status questions and inquires