Cable and Internet Company Billing Opportunity Overview
This Cable and Internet Company is one of the nation’s largest video, high-speed Internet and phone providers to residential customers. They deliver the best in TV, Internet, voice, mobile, and home management, all working together to give customers instant access to the things that matter most – anywhere, anytime.
What’s Needed to Provide Customer Support for this Client
– Assisting callers with billing inquiries
– Determining offerings customers are missing
– Making upgrade and add-on service recommendations
– Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
– Coding sales accurately and completely for installers