Training To Provide Efficient Customer Service Support
ABOUT US
JWC COMMUNICATIONS LLC
JWC COMMUNICATIONS LLC provides quality virtual call center services to its clients by providing them with the professional care they deserve. Our company has partnered with Arise Network to provide you with various opportunities to work for Fortune 500 companies. These professional job opportunities are perfect for supplemental income, stay at home parents, students, people with disabilities as well as military personnel and their spouses (discount available). As a work from home contractor with our network, you would have the opportunity to work closely with the top brands such as cable providers, car reservation companies, theme parks, cruise lines, hotels and much more.
Since opening our doors, we’ve been committed to providing service of the highest quality, paying particular attention to working efficiently while keeping the lines of communication with our clients clear and concise.
Our mission
Our mission at JWC COMMUNICATIONS LLC is simple: to provide high-quality services in a timely manner. Our team caters to each project’s specific needs to ensure excellence. We hope you’ll find what you’re looking for. For more information or general inquiries, feel free to get in touch today.
This is a 1099 contractor opportunity so it is NOT available in California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin. When you partner with JWC Communications as your Arise IBO,you will be considered an Independent Contractor to the IRS. This means that you are responsible for your own taxes. You will receive a 1099 for you work from home and it’s your responsibility to file your taxes with the IRS annually.
100%
CUSTOMER SATISFACTION
10+
TEAM MEMBERS
1500+
CALLING AGENTS
BENEFITS OF CHOOSING JWC COMMUNICATIONS LLC
DON’T HAVE TO INCORPORATE:
It can take a lot of TIME and MONEY to incorporate and go through the process with Arise. By connecting with JWC Communications you do NOT need to incorporate to provide service to Arise client accounts! We have a low IBO fee that you only pay if you work.
TRANSPARENCY:
You are paid the exact pay rate that Arise pays.CSP Fee
You work hard and your pay should reflect that. Here at JWC Communications LLC our low fees are below. Fees are only paid when you start servicing a client and are paid bi-monthly. Each pay period you will receive an itemized pay stub. Arise charges a $19.95 fee each invoice, here at JWC COMMUNICATIONS, we want to pay that fee for you…. If you get paid $801 or more, we pay the Arise fee for you. You can choose free direct deposit of your earnings or you can request a paper check. To show you we value your hard work and commitment to the T.E.A.M, JWC Communications LLC will not keep any of your bonuses or incentives.
Choosing the Right Client for You
Just as it is important to find the right IBO for you, it is equally important to choose the right client to offer your expertise to. If you like helping people customer support may be a good option. If you get excited about new products and services and have the ability to persuade people to try new things sales may be your niche. Perhaps you are good at solving problems and computers than maybe you want to be a tech support. Whatever gets you motivated to commit to your required minimum hours per week go for it!
The clients will usually fit into at least ONE of three categories
- Customer Service
- Technical Support
- Sales
Referrals and Discounts
You can earn extra money by referring people to our JWC Communications LLC. If you know someone who is interested in joining Arise, you can have then contact us for more information. You can also give them our telephone number, or have them to fill out the form under contact us on www.jwcworkfromhome.com. I will talk to them and walk them step by step through the process to join the team. If they would like to start the process on their own they must select Independent Contractor Type, Agent Working For a Call Center. They must next enter on the Company ID Field (The SECOND BOX) IBID# 104640 and click the magnifying glass. JWC Communications LLC will appear next to the IBID if done correctly.
Three easy steps to get your money:
Your referral must join JWC Communications LLC as their IBO
Referral MUST select a client within 5 days after he/she completes the admissions process, complete the training and service the client for 30 days with a minimum of 15 hours per week or the minimum hour required (if client minimum hours are greater than 15 hours) by the client they choose
Be in good standing as it relates to attendance, lateness and quality
You will earn $50! You can expect payment in the pay cycle following the referrals 30 day anniversary
There is no limit to how many people you can refer! Refer your neighbors, your friends, family members, etc. Please be sure to email jwccommunicationsllc@gmail.com SUBJECT Referral. Put the name of the person you are referring so we can keep track of your referrals and get you the referral $$ when they have met the referral programs requirement!
Military Discount
In order to show our appreciation to military families, Arise is offering special incentives exclusively available to entrepreneurial-minded active military, military spouses, and veterans.
You’ve given so much of your life for our country, it’s time you get an opportunity of a lifetime. Upon completing the registration process, active military, military spouses, and veterans will receive 50% off the cost of your first client certification course (which can average between $50 and $200).
In order to be eligible for these great incentives, you must:
select Military in the “How did you hear about Arise?” question when creating your profile
send an email to:military@arise.com, after completing your profile, with proof that you are either active military, a military spouse or a veteran.
If you have any questions during this process, please send an email to military@arise.comand we will provide further assistance.
You’re only a few steps away from being your own boss and earning income from the comfort of your home.
All you have to do is take a few minutes to fill out your profile and you are on your way! Remember to email military@arise.com after completing your profile to receive your client certification course voucher. Do not pay for a course before receiving your voucher.
STUDENT DISCOUNT
Student Sourcing Program has been discontinued by Arise. But, JWC Communications is offering a $35.00 reimbursement after 30 days of servicing on certification cost for students who can show proof of their college enrollment. Make sure to email proof to jwccommunicationsllc@gmail.com.
PC Requirements
- A desktop/tower computer with a separate monitor is recommended.
- Dual boot machines, Netbooks, and Tablets are prohibited from use.
- All-in-One computers are not currently compatible with any client programs.
CPU Speed :
- Dual-core 2.8 GHz or better (or)
- Intel i class or AMD Phenom X2 class or better
- Atom, Celeron, Pentium and Opteron processors are not permitted
Hard Drive :
- 20 GB or more of available space
- 60 GB or more of total space
Memory :
- 4 GB of RAM minimum
- 8 GB of RAM or better is preferable
Operating System :
- Windows 10
- Windows 8/8.1 not supported by some clients
Standard Connection and Speed :
- Hard-wired connection (no wireless)
- Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold :
- 120 milliseconds (ms)
Monitor Recommendations :
- 1280 x 1024 (SXGA) screen resolution
- 1920 x 1080 (Full HD or 1080p)
- Dual monitors may be required on some client programs
*Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements.
Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.
Mac Requirements
- Macs must have an Ethernet port
- MacBook Air and Mac USB-C ports will not be supported Boot Camp and a licensed version of Windows MUST be installed.
*Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
CPU Speed :
- Intel Core i5 2.7 GHz processor or better
Hard Drive :
- 20 GB or more of available space 60 GB or more of total space
Memory :
- 4 GB of RAM minimum 8 GB of RAM or better is preferable Operating System MAC OS X 10.10 Yosemite or higher.
Standard Connection and Speed :
- Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold :
- 120 milliseconds (ms)
Monitor Recommendations :
- 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs.
*Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements.
Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.
TECHNICAL REQUIREMENTS FOR CSP’S
Below are the technical requirements you will need for. The requirements for before and after training varies slightly. In training you will only need a USB Headset, Computer and Internet. After completing training and you are servicing the client all requirements must have been met.
Please note that these requirements are standard and may vary depending on which client you pick to start training with.You will see all requirements in the Info section of your job opportunity. It is always good to complete the Arise Profile and Background Check to see the list of client and determine which client require above standard hardware requirements. If you already have a profile, login and open the clients PDF or if you need to create one visit our careers page.
Desktop or Laptop
You can use either a Desktop or Laptop to service any of Arise clients. The computer will need to meet a minimum spec requirement which is a Dual-Core CPU with 2.8GHz and 4GB’s of RAM with Internet Connection. You must be hardwired into the Desktop or Laptop.
USB Headset
You will need a USB Headset which plugs into your desktop or laptop via a USB port. This will be your headset throughout all of training and for coaching after training.
Hardwired High Speed Internet connection
Dial Pad
The dial pad is used to take calls.
Some Affordable Recommendations
USB Headset
Dialpad
JWC Communications LLC provides quality virtual call center services to its clients by providing them with the professional care they deserve.You are able to schedule your work around your life. Work for prestigious Fortune 500 companies from the comfort of your home. These professional job opportunities are perfect for supplemental income, stay at home parents, students, people with disabilities as well as military personnel and their spouses. As a work from home contractor with our network, you would have the opportunity to work closely with the top brands such as cable providers, car reservation companies, theme parks, cruise lines, hotels, accounting software companies, tax support companies and much more.
Daily Agent Duties:
- Providing great inbound customer support for amazing global brands.
- Documenting all issues, resolutions, and follow up actions.
- Learning about products and services to efficiently resolve customer inquiries on the first contact.
What It Takes To Succeed:
- A quiet place to work in your home.
- Excellent computer skills.
- The ability to navigate multiple computer programs.
- Great customer and communication skills.
What You Need:
- Desktop or Laptop*- The computer will need to meet a minimum spec requirement which is a Dual-Core CPU with 2.8GHz and 4GB’s of RAM with Internet Connection. You must be hardwired into the Desktop or Laptop.
- USB Headset*- You will need a USB Headset which plugs into your desktop or laptop via a USB port. This will be your headset throughout all of training and for coaching after training.
- Home Telephone– POTS (Plain Old Telephone Service) is the simple telephone jack in your wall. VoIP is more modern and is being used more and more by your ISP (Internet Provider) which is providing you a Telephone Line over your Modem.
- Dial Pad – It will be connected to you POTS or VoIP just like any other telephone.
*Please note that these requirements are standard and may vary depending on which client you pick to start training with. Make sure to read the client’s requirements to make sure you have what you need to service. You will only your desktop or laptop and usb headset for training.
Training Courses– Training must be successfully completed before servicing any client.